FAQ

SHIPPING 

Yes, we ship worldwide.

Express (Europe, US & Canada by UPS) 24 - 48 hours.

Express or standard for the rest of the countries by FEDEX 3 - 7 days. 

Spain Free Shipping 24 hours. 

Rest of the world Free Shipping for orders over 130 euros.

Please Note: All orders placed to Oman, Qatar, UAE and Saudi Arabia need to include a PO Box as a part of their address. This is a requirement for the local postal service. 

Deliveries will be sending from Monday to Friday from 9 am until 5 pm.

Area

Country

Service

Cost

Conditions (Working days)

Peninsula & Balearic Islands

Spain (Peninsula)

24h

0 Euros

24h

Spain (Balearic Islands)

24 - 48 h

0 Euros

2-3 days

Canary Islands

Spain

Express

4 Euros

2-4 days

Portugal

Portugal

Express

4 Euros

2-4 days

Andorra

Andorra

Standard

10 Euros

3-7 days

Express

20 Euros

2-4 days

Europe Area 1

Austria, Germany, Belgium, Denmark, France, Holland, Italy, Luxembourg, Portugal, United Kingdom, Switzerland.

Express Free. Over 130 Euros

0 Euros

24 - 48 h

Express

8 Euros

24 - 48 h

Europe Area 2

Albania, Belorussia, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Poland, Romania, Serbia, Sweden, Ukraine,

Express Free. Over 130 Euros

 

Express

0 Euros

 

 

10 Euros

2-4 days

North America

Canada, USA

Express

15 Euros

2-4 days

South America

Argentina, Barbados, Belize, Bolivia, Brazil, Chile, Cuba, Colombia, Costa Rica, Curaçao, Ecuador, Guatemala, Equatorial Guinea, Haiti, Maldives, Mexico, Nicaragua, Panama, Paraguay, Peru, Salvador, Uruguay, Venezuela.

Express

15 Euros

2-4 days

Africa

Angola, Algeria, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Ethiopia, Congo, Ghana, Malawi, Mauritania, Mozambique, Nigeria, Cameroon, Morocco, Somalia, South Africa, Tanzania, Uganda, Zambia, Zimbabwe.

Express

40 Euros

2-4 days

East Area 1

Cyprus, South Korea, Egypt, Hong Kong, Indonesia, Japan, Malaysia, Malta, Singapore, Thailand, Taiwan, Turkey.

Express

45 Euros

2-4 days

East Area 2

Australia, Bahrain, Bangladesh, Brunei, Bhutan, Cambodia, China, United Arab Emirates, Philippines, India, Jordan, Kuwait, Laos, Lebanon, Macau, Maldives, Mongolia, Nepal, New Zealand, Oman, Sri Lanka, Viet Nam.

Express

60 Euros

2-4 days

Rest of the world

For other countries, your shipping quote will appear on the shopping cart.

 

 

 

 

HOW I CHANGE OR CANCEL MY ORDER?

If you need to cancel or make any changes to your order such as shipping address and items ordered, please email customers@benibeca.com within 1 hour of making your purchase. The subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' for the request to be processed.

 

I DIDN’T RECEIVE A CONFIRMATION EMAIL

Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email but you have receive a email from UPS do not worry your order is on the way. If you did not receive a email from UPS either please email customers@benibeca.com to ensure you provided the correct email during checkout and our support team will assist you in resolving the issue.

 

RETURN POLICY

BENIBECA is committed to providing products of the highest level of manufacturing possible. If you are not satisfied with your order, we will exchange or refund the products concerned. Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase. Cost of returning items will be the responsibility of the purchaser. Exchange and or refunds must be made within 10 days following the receipt of your purchase.

WRONG SIZE

Be sure you follow the size guide before purchase. Link our Size Chart

Further, the merchandise must be:
- In saleable condition;
- Unused with all original packaging;
- Returned to us with any gift or bonus received with the merchandise (if applicable);
- Not subject to the exclusions listed below; and the exchange or refund is sought within 10 days of purchase.

CHANGE OF MIND

If you have simply changed your mind we do not provide refunds.

RETURN TENDER

Refunds will be given using your original payment method

If the order was returned due to an incorrect address or the package was unclaimed, Benibeca has the right to charge for the product to be re-shipped.

SALES

If products are on sale they will not be refunded.